Delete your Not Your Turn account

Not Your Turn, the household chore app by Tim Cooley (trading as Altiora Technology).

You can delete your Not Your Turn account and its personal data at any time. There are two ways.

If you still have the app

Open Not Your Turn and sign in.
Go to the Household tab and scroll to the bottom.
Tap Delete my account, then Delete account to confirm.

Your account is deleted straight away.

If you no longer have the app

Email support@altiora-technology.co.uk with the subject “Delete my account”.

If you signed in with Google or Microsoft, send it from the email address of that account. We look your account up by the address your email comes from, not by an address written in the message.
Say which you used to sign in: Google, Microsoft or Facebook.
If you signed in with Facebook, or cannot email from your account’s address, tell us instead the name shown in the app and your household’s name, exactly as the app shows them, so that we can find your account. We delete it only when exactly one account matches what you tell us. If anything is unclear we will ask you one more question that only a member of your household would know, such as the name of one of its chores or roughly when you joined.

We will delete the account within 30 days of confirming it is yours, and reply to the address you wrote from to say it is done and what is kept (below). You do not need to install the app or sign in to anything.

Before you delete: if you pay for Plus

Deleting your account does not refund a Plus payment.

When you delete your account, we tell Stripe to stop your Plus subscription at the end of the period you have already paid for. Your household keeps Plus until then, and you are not charged again.
If you want to cancel before deleting, or want a refund, do that first: in the app, Household tab, then the Plus screen, then Manage or cancel; or on Link’s website, https://app.onelink.com; or ask us by email. Refunds are covered in our Terms, section 7.
Stripe keeps its own records of your payments and of the payment details you gave it, as the law requires of it. We cannot delete those; you can ask Stripe directly.

If you do not pay for Plus, there is nothing to do first.

What is deleted

Your sign-in details: which provider you used, your account identifier with it, and the email address it gave us.
Your name, email address and profile picture link.
Every phone’s sign-in session (you are signed out everywhere) and every notification token.
Our records of the notifications sent to you and of the nudges and notifications you sent.
Your membership of your household. Chores that were always yours become anyone’s.

What is kept, and for how long

The household’s information (its name, chores and activity history) stays for the other members, because it is theirs too. Your entries in it show as “Deleted user”, not your name. If you were the last member, the household and everything in it is deleted 30 days after you leave (or when a Plus period paid for it ends, if that is later).
Records of notifications sent to other members, with your name replaced by “Deleted user”, for up to 90 days, after which all notification records are deleted. Notifications already delivered to other members’ phones stay on those phones.
An anonymous account record with no name or email address (only an internal number and the dates it was created, last used and deleted), so the household’s history still makes sense.
Payment records about the household’s Plus subscription (Stripe’s identifiers, the plan and the dates) for 6 years after the last payment, as tax and accounting law requires, and whatever Stripe keeps under its own policy.
Backups of our database, for up to 7 days, after which deleted information is gone from them too.
Your email to us asking for deletion, as a record that we did it, for 2 years.

More detail is in our Privacy Policy, section 7.

Deleting some data without deleting your account

Leave your household: Household tab, Leave household. You keep your account.
Stop notifications: turn them off for Not Your Turn in your phone’s settings, or sign out.
For anything else, email support@altiora-technology.co.uk.

Altiora Technology · support@altiora-technology.co.uk · Privacy Policy · Terms