Not Your Turn: Terms of Use and Plus Subscription Terms

Last updated: 15 November 2026

1. About these terms

These terms are an agreement between you and Tim Cooley, a sole trader trading as Altiora Technology (address for post: 19 The Sidings, Bishops Itchington, Southam, CV47 2EJ) (“we”, “us”), the maker of the Not Your Turn app (“the app”). They cover using the app, and buying and using Not Your Turn Plus (“Plus”).

By creating an account you agree to these terms. Please also read our Privacy Policy, which explains how we use your information.

If you are a consumer, nothing in these terms affects your legal rights under UK consumer law.

Contact: support@altiora-technology.co.uk

2. Who can use the app

You must be 18 or over to create an account.

You sign in with a Google, Microsoft or Facebook account. You are responsible for keeping that account secure; anyone who can sign in to it can use your Not Your Turn account.

3. Using the app

Not Your Turn helps a household share chores: you can start a household or join one with an invite code, add chores, see whose turn it is, mark chores done, and nudge other members.

When you use the app you agree:

• not to put anything into it that is unlawful, abusive, or that you do not have the right to share. Household names, chore names and descriptions are visible to everyone in your household;
• not to try to get into a household, account or part of our systems you are not entitled to, or to interfere with the service (for example by overloading it or probing it for weaknesses);
• not to copy, resell or reverse-engineer the app, except as the law allows.

What you put into the app stays yours. You give us permission to store it and show it to the members of your household, only so that we can run the app.

We can suspend or close an account that breaks these terms, after warning you where that is reasonable.

4. The free app and Plus

Every household starts on a free 14-day trial of Plus, from the day the household is created. No payment details are needed for the trial. When it ends, the household moves to the free plan unless someone has bought Plus.

Free plan: everything in the app, with up to 10 active chores per household.

Plus: no limit on the number of chores. Plus covers the whole household: one member pays and everyone in the household gets it.

If a household goes back to the free plan with more than 10 chores, nothing is deleted: every chore keeps working and can be edited, done or removed. The household cannot add another until it is below the limit.

5. Buying Plus

5.1 Price

Plus costs £9.99 a year or £1.49 a month. Prices include any VAT, which Stripe, as the seller (section 5.2), charges and pays. We will tell you before any price change applies to you, and you can cancel before it does. We will give you at least 30 days’ notice.

5.2 Who you pay

Payments are taken by Stripe, on Stripe’s own page, which opens in your browser. Plus is sold through Stripe’s Managed Payments service. The merchant of record is Sold through Link, LLC, a Stripe company (“Link”, which Stripe is renaming “Onelink”). It takes your payment on our behalf, charges and accounts for VAT, sends your receipts and invoices, and handles payment questions, refunds and disputes. Your statement shows “LINK.COM*”. Link’s terms for purchases sold through Link also apply to your payment: https://onelink.com/gb/terms#sold-through-link-terms.

Your agreement for Plus itself is with us, Altiora Technology. We provide Plus and support it, and your rights under consumer law about Plus are against us.

5.3 Buying during the free trial

If you buy Plus while your household’s free trial has at least two days left, you are not charged until the trial ends; the first payment is taken then. If less than two days are left, or the trial is over, you are charged straight away. The payment page shows which applies before you pay.

5.4 Renewal

Plus renews automatically at the end of each month or year, and the same card is charged, until it is cancelled. About 15 days before each renewal, Link emails you a reminder saying how much you will be charged, when, and how to cancel.

If a payment fails, Stripe tries again over the following days and your household keeps Plus meanwhile. If the payment still fails, the subscription ends and the household goes back to the free plan.

5.5 Who pays, and members leaving

Only the person who bought Plus for a household can change or cancel it.

• If that person leaves the household, they keep paying and the household keeps Plus, until they cancel. They can still cancel from the app.
• If everyone leaves a household, its Plus subscription is set to stop at the end of the period already paid for.
• If the person who pays deletes their account, the subscription is set to stop at the end of the period already paid for. The household keeps Plus until then. No refund is made automatically.

6. Cancelling Plus

You can cancel at any time:

• in the app: Household tab, then the Plus screen, then Manage or cancel, which opens Stripe’s page for managing the subscription; or
• on Link’s website (https://app.onelink.com), signing in with the email address you paid with; or
• by emailing support@altiora-technology.co.uk.

When you cancel, Plus stays until the end of the period you have already paid for, and nothing more is charged. Cancelling does not by itself give a refund for the current period, except as section 7 says.

If you use the Google Play version of the app: Plus cannot be bought or managed in that version. If you bought Plus another way, cancel on Link’s website (https://app.onelink.com), signing in with the email address you paid with, or email support@altiora-technology.co.uk. We will confirm by email when it is cancelled.

7. Your right to cancel and refunds

Your 14-day right to cancel. You can cancel Plus within 14 days of buying it and get a full refund of what you paid, whatever the reason.

• If you bought during your household’s free trial and cancel before the first payment, you pay nothing.
• If you were charged straight away, cancel within 14 days of that payment and we refund all of it.

To cancel under this right, email support@altiora-technology.co.uk within the 14 days, or cancel on Link’s website (section 6) and ask Link for a “cooling off period” refund. We refund to the card you paid with within 14 days of your cancelling.

Other refunds. Link may also refund a payment within 60 days in some cases, for example if Plus did not work or you were charged in error. It does not refund unused subscription time. Apart from that, and your rights in law, payments are not refundable. If something has gone wrong (for example you were charged twice, or Plus did not work), email us and we will put it right.

A full refund of a payment ends that subscription and the household’s Plus straight away. If the household’s free trial is still running, it goes back to the trial.

8. Plus given free to testers

We may give a household Plus free of charge for a fixed period, for example to people testing the app before it is released (“a Plus grant”).

• A grant needs no payment details, is not a subscription, and never turns into a paid one.
• It covers the whole household, and lasts until the end date we tell you, which the app shows.
• When it ends, the household goes back to the free plan, unless someone in it has bought Plus. Nothing is deleted.
• We may end a grant early, with reasonable notice, if the testing programme ends or these terms are broken.
• If a member of a granted household also buys Plus, the paid subscription is charged as normal and the household has Plus until whichever ends later, the grant or the paid period. If you buy by mistake, you can cancel under section 7.

9. Availability and changes to the app

We work to keep the app running, but we cannot promise it will always be available or free of faults. The server may be slow to answer for a short time when it has been idle. Reminders and notifications depend on your phone, its settings and third-party services, and may arrive late or not at all.

We may change the app, for example to improve it or to comply with the law. If we remove something that is part of Plus, we will tell you and you can cancel and get a refund for the unused part of your payment.

We may stop providing the app. If we do, we will give you at least 30 days’ notice and refund any Plus payment for the period after it stops.

10. Our responsibility to you

If we fail to keep to these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure, up to the total you paid for Plus in the 12 months before the problem, or £50 if you have not paid anything.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breaking your legal rights in relation to the app.

The app is for personal, household use. We are not responsible for business losses.

Not Your Turn tells you whose turn it is; it is not responsible for chores that are not done.

11. Ending your account

You can stop using the app at any time and delete your account in the app (Household tab, “Delete my account”) or as described on our account deletion page. Deleting your account does not refund a Plus payment; see section 5.5 for what happens to a subscription you pay for.

12. Changes to these terms

We may update these terms. We will change the date at the top and, if the change matters to you, tell you in the app before it takes effect. If you do not agree to a change you can stop using the app and cancel Plus.

13. Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts.

If you have a complaint, email support@altiora-technology.co.uk and we will reply within 14 days.

14. Contact

Tim Cooley, trading as Altiora Technology, 19 The Sidings, Bishops Itchington, Southam, CV47 2EJ Email: support@altiora-technology.co.uk

Related pages: Privacy Policy · Delete your account